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Text Tickets for the trains CHILTERN Railways have won a award for its ticket text messages. The railway company has beeen awarded for 'best use of technology' at the National Customer Service Awards. It beat Butlins Skyline, Contact Leeds and the Highways Agency to pick up the gong last Tuesday. The ‘text by ticket’ service allows passengers to book their tickets online and receive them in the form of a barcode sent by SMS to their mobile phone. The barcode is then scanned either on the train by staff or at ticket gates. Jenny Payne, head of customer services said: “Chiltern were the first to introduce tickets by mobile phone, and since then we have worked with both staff and passengers to develop the best possible service using such innovative technology. This award is a testament to the work we are all doing to keep our passengers satisfied with the service.” The company introduced the service in January 2007.

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